I bought a laptop 5 days ago to use with my audio editing and production software and hardware. The Laptop has the correct specification for the software and hardware or so I thought but the program I use, Pro Tools doesn’t run smoothly on it. There are other problems too like it heats up more so than any other laptop I have ever used. And the built-in audio inputs (headphone) which I only use for domestic use don’t work, I think the sound card is disconnected from the motherboard. And to round it all off, I was pressured into buying a £14.99 recovery disc from PC World as I was told I would need it in the future. When I got home and started up the laptop I realised my laptop gave me the option to burn a copy of the recovery disc as it was already on a partition of the hardrive. I’m not happy out of being conned by such a huge retailer.
Anyway I was wondering if I could return the laptop for a refund as I may just buy a second hand laptop and have it upgraded to the max.
return it as not working (headphone sockets) as "not of merchantable quality" under the sale of goods act (go google it, some CAB and which magazine advice is out there).
the 14.99 they will refund (I know from past experience)
You could also argue "not fit for purpose" as you "did" mention at the time of purchase what you would use it for… (do not let on you made any personal assessment..or that that means the shop was not making the advice/assessment).
I think comet will happily take it back on a PR basis, as it is new and clean and otherwise undamaged. Don’t make a big fuss.. just take it back, and speak quietly and to the point.. when they accept.. .don’t be labour the point. Just wait and thank them for their help, and that you will happily choose/recommend them in the future given the simple way it was to bring it back under the circumstances.
Job Done.
December 31st, 2009 at 1:05 am
If it’s faulty then yeah, you’re entitled to a refund or an exchange.
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December 31st, 2009 at 1:29 am
you can if you have the receipt and packaging it came in
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December 31st, 2009 at 1:45 am
I cannot see why not, as you have complaints about the goods you have bought.
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December 31st, 2009 at 2:15 am
return it as not working (headphone sockets) as "not of merchantable quality" under the sale of goods act (go google it, some CAB and which magazine advice is out there).
the 14.99 they will refund (I know from past experience)
You could also argue "not fit for purpose" as you "did" mention at the time of purchase what you would use it for… (do not let on you made any personal assessment..or that that means the shop was not making the advice/assessment).
I think comet will happily take it back on a PR basis, as it is new and clean and otherwise undamaged. Don’t make a big fuss.. just take it back, and speak quietly and to the point.. when they accept.. .don’t be labour the point. Just wait and thank them for their help, and that you will happily choose/recommend them in the future given the simple way it was to bring it back under the circumstances.
Job Done.
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